Frequently Asked Questions

    (1) What is ?

With more than 30 years of excellence and experience in mobile and electronics retail market, is the e-store, digital arm and  one of the most preferable buying destinations in the market currently in Oman.


    (2) What items can i buy from

You will find wide range of products on Mobiles, Electronics, Music, Opticals, Accessories, Home Appliances, Body Care and Watches.


    (3) How many customers you have?

Through the past 30 years we have proudly served thousands of satisfied customers from all over Oman.


    (4) What are your payment methods?

Cash on delivery.


    (5) What is the geographical area that delivery covers?

We have free delivery in all Muscat areas.


    (6) How long does it take to ship my product?

We care to deliver your product as soon as possible, so it may take from 1-3 working days depending on the area.


    (7) What is your return policy?

Return must be done within 15 days maximum. Conditions applied. 


   (8) How can i subscribe in your “Earn with Cleopatra” reward program?

  • Register on our website

  • Select “My Account” from your dashboard.

  • Choose “Affiliate’’ from Account dashboard.

  • Click on “Promotion materials”

  • Generate your own referral link.

  • Copy promotion coupon and spread it with your network and friends.

  • Earn a commission every time they purchase using your own coupon.


    (9) I forgot my password, what should i do?

Click "Log in" on upper right corner of our home page, click forgot password,  enter email address with which you registered and we will send a reset password link.


   (10) Are all products on are original and genuine?

Yes. We are committed to offering our customers only 100% genuine and original products.